ORDERS
How can I pay for my order?
You can pay with VISA, MasterCard and PayPal.
I just placed my order. Can I add another item to it?
Unfortunately, you cannot add anything to an existing order.
Please place a new order for the new item.
Where can I see my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you have entered on your order.
If you do not receive the email confirmation, please check your spam folder and add [email protected] to your safe sender list.
You can also check your order status by signing into your account on our website.
Can I get a discount if I make a larger order?
If you are interested in purchasing more than 10 pieces, we would be happy to
provide you with a quote. Please contact our Sales Department at [email protected]
After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at [email protected] as soon as possible during the order processing stage to indicate your request.
If the package has not been dispatched yet, we will be able to ship your items to the new address. However, if the package has already been shipped, we are not able to change the shipping information since the package is in transit.
How do I know if my payment has been received?
Once your payment has been received, we will send you an email confirmation.
Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Is it safe to order?
You can be assured that shopping with Lisa Lombardi is safe! We are the member of “Verified by Visa” and “Secure by Mastercard”, providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Can I cancel my order?
You can cancel online orders, entirely or partially, within 15 minutes of placing it.
DELIVERY
How much will shipping cost me?
Good news! We do not charge for shipping, it’s 100% FREE.
Where do you deliver to?
We deliver to any address nationwide.
If I order today, when will my order arrive?
Your order will arrive in 4 to 7 days.
What if my tracking number is invalid?
The tracking information normally appears 2-3 business days after the dispatch.
If a tracking number is not searchable after this period of time, there are several possible causes:
- the shipping company has not updated the delivery information on the website;
- the tracking code for the package is incorrect;
- the parcel has been delivered a long time ago and the information has expired;
- some shipping companies will remove the tracking code history.
We advise you to contact our dedicated Customer Service Department at [email protected] and provide us with your Lisa Lombardi order number. We will contact the shipping company on your behalf, and you will be updated once there is any available information.
What if my parcel does not arrive?
We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, print out the attached form here, complete the details and either scan it or send it back to us, the address is on the form. We will then progress an investigation with the carrier on your behalf. We will keep get back to you within 7 working days.
RETURNS
How long do I have to return an item?
Any unworn product can be returned or exchanged for store credit (je to res) within 30 days of delivery.
How Do I Return an Item?
We offer free returns and easy returns for all customers. Please make sure you include your order number when contacting [email protected] to schedule the return. Expedited shipping charges are non-refundable. For more information see our Returns page.
What should I do if I receive an incorrect or damaged item?
Please contact us at [email protected], with further details of the issue within 30
days of receiving your order. One of our customer service agents will be more than
happy to look into this for you.
GENERAL
Do you have a Facebook page?
Yes. Join us here: FACEBOOK
Do you have an Instagram profile?
Yes we do. Join us here: INSTAGRAM
I’m an influencer and wish to collaborate with you. Who should I contact?
Please contact us: [email protected]
How do I use a promotional code?
Please add your code at the checkout where you’ll see the ‘Promo Code’ box. Enter your code into the box, click ‘apply’ and, if it’s valid, your discount will be applied automatically.
Didn’t find the answer to your question? Contact us at [email protected]